13.2. FAQ (Frequently Asked Questions)

Who can participate in our loyalty program and become a member of the Marathonbet Club?

The Marathonbet loyalty program is available for all customers who can place bets on www.marathonbet.co.uk.

What are loyalty points?

Loyalty points are an internal "currency" that you earn by placing qualifying sports bets.

How can I use loyalty points?

Loyalty points can be used to obtain bonuses and prizes from our Bonus Catalogue.

How do I earn loyalty points?

Loyalty points are awarded for qualifying sports bets (bets with the minimum stake of £10 settled at the minimum odds of 1.30), whether the bet loses or wins.

Should you place multiple bets, only the ones that meet the above-mentioned criteria will qualify.

Loyalty points are awarded once the bets are settled.

Cancelled bets will be settled at the odds of 1.0.

What does the speed of earning loyalty points depend on?

The speed of earning points depends on

(a) your stakes (the higher the stake, the more points you get) and (b) your current loyalty level (the higher the level, the more points you earn for the same stake and bet).

How do I know how many loyalty points I have in my account?

You can always check your current Marathonbet Club points balance by (a) visiting the My Account section of the site or (b) on the Marathonbet Club page.

How many loyalty levels are there?

There are seven levels in the Marathonbet loyalty program.

What is my current loyalty level?

Your current loyalty level is displayed on the progress bar on the Marathonbet Club page.

How do I get the next loyalty level?

The next loyalty level is an item on the Bonus Catalogue; you can advance to it in exchange for some loyalty points.

What happens if I don't use my loyalty points?

Loyalty points have an expiry date. If you don't use the points, they will expire in 11 months, starting from the month when they were earned. (Points earned in January will expire at the end of December).

Last Modified Date: 01/11/18