6.9. Reality Check (Live Casino only)

As a long-established and responsible operator, we remain devoted to our commitment to responsible gambling. If you're concerned about the amount of time or money you're spending in our Live Casino, you can make use of ‘Reality Check’ pop-ups, which alert you and keep you aware of the time you've been spending gambling in our Live Casino.

The Reality Check facility allows you to set a timed alert to warn you of the amount of time you've spent gaming. It can be set for a minimum of 30 minutes and up to 2 hours, depending on your needs. There is also an option to set the Reality Check to never appear. By default, the Reality Check pop-up will appear for the first time upon logging into our Live Casino, and you can then decide when and if it should appear. The Reality Check will alert you to the amount of time you've spent gambling and allow you to either stop or continue your gambling session. It also allows you to view your Live Casino Bet History and change the time frame of the Reality Check alert. Please be aware that, if you change your Reality Check settings, the entire session will be included in the calculation, and you may therefore receive the Reality Check alert immediately after you have changed your settings.

You can change the settings of your Reality Check within any of the Live Casino Games located in the Live Casino lobby. To do this, click on the Settings icon once you have opened any game. From the main General tab, you will see the Game Session Settings options, where you can change the time frame of the Reality Check alert or disable it entirely. Once the Game Session Settings have been set in one Live Casino Game, the same settings will automatically be applied to all other Live Casino games within this lobby.

If you still have concerns about your gambling activity, you might want to consider additional player protection measures, such as setting Deposit and Loss Limits. See the Responsible Gambling section of our Help pages for more information.

Last Modified Date: 07/08/2020