1.17.1 If you wish to make a complaint, you should contact CS. The methods by which you can get in touch with our CS are shown in the Contact Us page.
1.17.2 All complaints should be notified to us as soon as possible; all game claims or disputes should be raised with our CS within seven (7) days of the original transaction. You must also provide the Game ID and a screenshot of the game as it finished, for us to assist you.
1.17.3 Customers not satisfied with the outcome of a complaint can escalate the matter further as follows:
- GB residents may use an Alternative Dispute Resolution (ADR) service provider, in our case the Independent Betting Adjudication Service (IBAS), who can be contacted at www.ibas-uk.com.
- Non-GB residents can contact the Alderney Gambling Control Commission (AGCC): https://www.gamblingcontrol.org/?s=complaints.
- A European customer is also entitled to use the European Online Dispute Resolution forum at http://ec.europa.eu/consumers/odr/ to resolve disputes.
Last Modified Date: 11/02/2020