1.14. Responsible Gambling and Self-exclusion
1.14.1 If you wish to take a break from gambling online with our website, you can request that we prevent you from accessing your account. If you choose to do this, it will be a minimum of six months before you may apply for reinstatement. You can self-exclude for up to 5 years, or you can self-exclude permanently.
1.14.2 You may make such a request by utilising our website feature for self-exclusion.
1.14.3 Use of this opt-out facility results in your account being blocked for the time you specify, a minimum of six months. We will return any withdrawable balance of your account to you and will not accept wagers from your account during this period. We will also not send you any marketing and/or promotional communication. During the period in which you are excluded, you must not attempt to re-open your account or try to open new accounts.
We will undertake reasonable checks to identify and block all accounts which we find under your name, date of birth and address, however it is your responsibility to notify us if an account may exist which does not match these exact details.
1.14.4 If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. Please be aware that, during a self-exclusion via GAMSTOP, you would be prevented from accessing accounts that match the details you have provided to GAMSTOP as part of your application. Such accounts would be self-excluded upon logging in or registering, or if an open session lasts longer than 24 hours. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
1.14.5 If you would like to take a temporary break from gambling on-line with our website, you can choose a break period from 1 day up to 6 weeks. This feature is available in the Responsible Gambling section of “My account”. If you choose to take a break, you will not be able to access your account and you will be prevented from gambling until your break period is over. Once you have confirmed that you wish to take a break, we will be unable to reverse this process.
1.14.6 We encourage you to play responsibly and within your financial means. We encourage you to use the features available in your account, including setting a deposit limit and reality checks (such as an hourly reminder of time spent on the site). We urge caution with the use of ‘windfall’ amounts (such as a compensation payment, inheritance or pension pot); where such a sum is needed to provide ongoing financial support, please do not gamble with it.
1.14.7 In order to protect young persons and children from accessing our online gambling sites, we recommend that responsible adults install internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent gambling sites being available to underage persons. You can view a selection of internet filtering software solutions, as recommended by Internet Filter Review, by visiting http://www.toptenreviews.com/software/security/best-internet-filter-software/.
1.14.8 It is extremely important for account security and fraud prevention to ensure you keep your ID and password information safe and secure. This is your responsibility and you must ensure no one else can access this information.
Last Modified Date: 04/07/2019